SAA Archives - The Running Commentary

Why SAA will not become a great airline…..do they even care?

as long as you treat your customers like this, you will never rise to be a great airline. You will forever remain a state subsidised drain on the economy…….

United Airlines not the way to fly……

I have just returned from a trip to the United States. The trip to Las Vegas was to attend an XMPIE users conference. I had the misfortune of having to fly with United Airlines for my legs internal (USA). Our flight from Washington Dulles to Las Vegas was uneventful, but I was worried about the plane…

I’ll have whatever the crew are snorting…

Remember that joke that did the rounds after some pilots were found to have been drinking on the flight. The pilot comes out of the cockpit and looks decidedly drunk. Passenger turns to the stewardess and says I’ll have whatever the pilots drinking thanks. Well now we will have some other recreational pick me ups…

SAA on time both ways in one day!!

Well as many of you will know SAA often takes flack from me over their customer service levels, and I must say that they certainly still have much remove for improvement. I do think though that it would be remiss of me not to talk about the positive when it happens. Last week I flew…

SAA Understands that travel can be stressful!!!

The picture was taken at OR International at the premier customer service area (Voyager and Star Alliance members). Clearly SAA understand that travelling can be stressful! – maybe they should be focused on making it not stressful?? Come Now SAA I am not sure that you can claim good customer service when you have signs…

ACSA got it right!!

This morning I was on the 6am flight, arriving at the airport in therain, I thought to myself “I hope these guys have sorted the bus issue out”. The good news is that the call to board was at 5:30am, we got to the gate and we were met by a fleet of busses. Clearly…

SAA delivers!!

I travelled up to JHB on Monday and was forced due to poor service from the Airports Company of South Africa to wait for a bus in order to board my plane. It appears that someone is unable (despite having a co-ordinated flight plan from all of the airlines) to plan busses to take passengers…

Voyager – Personal offers need to be personalised!!

SAA or more specifically Voyager do you really care about the way you communicate with your client base. This opening line is based on an email I received yesterday. The email was about some fantastic fare offers. The body of the email contained a sub header “Loyalty deserves to be rewarded!”This sub header was after…

SAA dissapoints again

Well after my trip to JHB, anxious to get home I was on the 7am flight to Cape Town. Boarding calls all went well and by 6:45 the complete array of passengers were on board and the doors “armed and crossed checked”. Then we sat, at 7:10 am the pilot advises that we are waiting…

SAA & ACSA you have a problem!

I am sitting in the business class lounge as I post this. My 6:20am flight has been cancelled due to “technical” reasons. I have no issue with this as I would prefer to fly on a plane free of any technical problems. My issue is with how this is being communicated to the clients. At…

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