customer service Archives - Page 3 of 3

Customer Service your single biggest factor to success

I have not been on this band wagon for some time, but some events closer to home have led me to once again drive home the importance of customer service. From my experiences….A driver of one our delivery vehicles made a call about prioritising deliveries that had to be made. The result is that he…

Voyager – Personal offers need to be personalised!!

SAA or more specifically Voyager do you really care about the way you communicate with your client base. This opening line is based on an email I received yesterday. The email was about some fantastic fare offers. The body of the email contained a sub header “Loyalty deserves to be rewarded!”This sub header was after…

SAA & ACSA you have a problem!

I am sitting in the business class lounge as I post this. My 6:20am flight has been cancelled due to “technical” reasons. I have no issue with this as I would prefer to fly on a plane free of any technical problems. My issue is with how this is being communicated to the clients. At…

Renault and good customer service do they go together?

This post is about my experience yesterday morning with Renault South Africa. On my way home from a function (it was raining at the time) my windscreen wipers stopped functioning. As I was almost home I decided to continue driving until I reached my house. I did not want to stop along the road at night (stupid…

Emirates flying high!!

I have had the privilege to travel in business class on a number of airlines on long haul flights around the world. I had thought that all of these airlines provided the same level of service and comfort on these trips. Well I was completely wrong. The level of service and comfort provided from the team…

Efficient, friendly and effective vs. Efficient, friendly and ineffective

This post is a continuation on my themes of highlighting good and bad service and how businesses can use after sales service and care to hold onto their client resource. I am a MTN mobile subscriber and my wife is a Cell C subscriber (Nashua mobile the service provider). I received some feedback today from…

Customer Expectation vs. Organisational Delivery

The single biggest failing in business today is the inability for organizations to deliver on client expectations. Many organizations run customer satisfaction indices which measure how “satisfied” the client has been with the organization. Ringing throughout is the desire for good news, with very little if any questions asked about how we can improve our…

Consumer Entitlement….why?

Consumer entitlement… In one of my previous posts regarding our culture of entitlement see (our entitlement culture) I alluded to the fact that I believe that we need to move aware from feeling entitled and take on the mantle of making things happen. I, on my flight back to Cape Town this afternoon, read a…

Customer Service Delivered….

In keeping with my desire to find good customer service and complementing it when it happens…..This morning I returned from my business trip in Johannesburg. My flight was at 6:00am so this meant a 4:00am start as far as getting to the airport. Needless to say a little bleary eyed and not too in the mood…

Customer Service Please……

I travelled this morning to Johannesburg and was astounded by the poor level of customer service received from each of the organisations that I had contact with. In fact the friendliest interaction I had was with the automated flight check-in, which at least said welcome. I flew SAA, where not one of the crew greeted…

Share this:

Share this:

Share this:

Share this:

Share this:

Share this:

Share this:

Share this:

Share this:

Share this: