The Running Commentary

Toys R Us on how not to service your customer!

The upshot is that my kids received a valuable lesson on how not to do it……


My customer service hobby horse again

If you are not willing to talk to the business about their poor service, then don’t expect your experience to change…..


ACSA Cape Town International problem!

Arrived at Cape Town international this morning, checked in using the quick check-in terminals in the parkade and then walked into the building to go through the gates. Disaster struck, is appears that ACSA is on some cost cutting exercise as the queues to get through security were long, so long in fact that they…

Continue Reading