The Running Commentary

Technology should never dominate your customer contact point

The companies getting it wrong are sending pre-recorded messages to their prospective clients…….

Mike • July 4, 2012

Racism and me……..

At the time I was conscripted in the defence force. I was sitting in my bungalow with a bunch of other troops as we watched……..

Mike • May 9, 2012

Hands up if you know what your GP scored for anatomy…..

And finally, next time you are in to see your GP, take a close look as the wall. What you will see is a piece of paper, no individual marks, only a qualification. Makes you think doesn’t it?

Mike • January 5, 2012

Consumer Protection Act: Creativity should not be confused with deception

Let me conclude by saying that being creative does not mean that you need to be deceptive and too many companies are still confusing the two……..

Mike • January 3, 2012

Toys R Us on how not to service your customer!

The upshot is that my kids received a valuable lesson on how not to do it……

Mike • December 28, 2011

Charismatic leader and petulant child all wrapped in one – this is Julius Malema

One cannot deny his passion for his cause and save for the fact that he sees nothing wrong with living a life of luxury while “fighting for the poor” the man has appeal from a charisma point of view…….

Mike • November 14, 2011

Advertising is not the root of alcohol abuse……….

One can only assume that he holds the view that it is the advertising that causes folk to abuse the alcohol.

Mike • September 8, 2011

Pride and prosperity go hand in hand……..

You only need to see the body language of someone who is not employed to know that they are not walking around proud……..

Mike • August 22, 2011

We need a jobs agenda and nothing else…….

Our largest trading partner, in the form of China, with probably one of the worst human rights records, only has around 4.1% unemployment rate (urban)…..

Mike • August 10, 2011

2

Consumer Protection Act…..Anyone see the change yet?

Now some people may have a go at me for this title, but after a couple months of this legislation being in effect one cannot help but think that this may be yet another well intentioned but toothless piece of legislation……

Mike • July 19, 2011

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