The Running Commentary

Is this really an environmental issue?

My wife has a mobile contract with Nashua Mobile, one of the leaders in terms of independent mobile operators. Her recent bill arrived in an envelope that invited her to receive her bill electronically and on her acceptance of this offer, they would donate R 10.00 to “Trees and Food for Africa”. I thought that…

Continue Reading

Efficient, friendly and effective vs. Efficient, friendly and ineffective

This post is a continuation on my themes of highlighting good and bad service and how businesses can use after sales service and care to hold onto their client resource. I am a MTN mobile subscriber and my wife is a Cell C subscriber (Nashua mobile the service provider). I received some feedback today from…

Continue Reading