The Running Commentary

Brand You?

Is there ever an excuse to not have an online personal presence………….well maybe if you are nomadic recluse, hiding from prying eyes. If you are not in this category then you need to have a personal presence.

The Customer Service trap

In the small to medium size sector you cannot hand over your customer service experience to someone who is not directly linked to the business in some way. You need to employ people who understand the dynamic of working in a team where “all hands are on deck” and that there are truly no sacred cows.