The Running Commentary

as long as you treat your customers like this, you will never rise to be a great airline. You will forever remain a state subsidised drain on the economy…….

I have just returned from a trip to the United States. The trip to Las Vegas was to attend an XMPIE users conference.  I had the misfortune of having to fly with United Airlines for my legs internal (USA). Our flight from Washington Dulles to Las Vegas was uneventful, but I was worried about the plane [...]

Remember that joke that did the rounds after some pilots were found to have been drinking on the flight. The pilot comes out of the cockpit and looks decidedly drunk. Passenger turns to the stewardess and says I’ll have whatever the pilots drinking thanks. Well now we will have some other recreational pick me ups [...]

Well as many of you will know SAA often takes flack from me over their customer service levels, and I must say that they certainly still have much remove for improvement. I do think though that it would be remiss of me not to talk about the positive when it happens. Last week I flew [...]

The picture was taken at OR International at the premier customer service area (Voyager and Star Alliance members). Clearly SAA understand that travelling can be stressful! – maybe they should be focused on making it not stressful?? Come Now SAA I am not sure that you can claim good customer service when you have signs [...]