The Running Commentary

We have all heard the saying along the lines of, “It is insanity to do the same thing time and again and expect a different result”

In all these two very recent incidences have left me even more convinced that it is not only the impact that counts, but the service the customer ultimately experiences that will ensure ongoing success……

You only need to see the body language of someone who is not employed to know that they are not walking around proud……..

Our largest trading partner, in the form of China, with probably one of the worst human rights records, only has around 4.1% unemployment rate (urban)…..

So it is my contention that a wage settlement above inflation in fact is more detrimental to the country as a whole