The Running Commentary

Customer Expectation vs. Organisational Delivery

The single biggest failing in business today is the inability for organizations to deliver on client expectations. Many organizations run customer satisfaction indices which measure how “satisfied” the client has been with the organization. Ringing throughout is the desire for good news, with very little if any questions asked about how we can improve our…

Continue Reading

It’s here….

Well all I can say is that it has definitely been worth the wait.  I finally got my Nokia e90 yesterday and this morning sat down to get to grips with it.  Hat’s off to Nokia for creating this wonderful piece of technology, together with the tools to quickly take all my information from my…

Continue Reading

What does Bob have on Thabo ???

What does Bob know about Thabo?….I have come to the conclusion that (conspiracy theorist that I am) Bob Mugabe must have some really juicy career limiting information on Thabo. What this information (dirt?!?) is, is obviously up for debate, but whenever the two of them are together, then it is all smiles and hand holding….

Continue Reading

Translate.org

As mentioned when I set out on this blogging journey, I seek to highlight great ideas that I come across. One of these ideas is and organization called Translate http://translate.org.za. The business is run by a good friend of mine Dwayne Bailey. Their mission is simple “a non-profit organization focused on the localization, or translation,…

Continue Reading

Fueled to starvation…..

This part of my Corporately Green category.  You may think that the corn field in this post of for food, it is not, this land has been deforested to make way for corn for ethanol purposes. Reading the Business Day today 16 April, an article regarding the soaring costs of food appeared, authored by Tony C…

Continue Reading

2

Consumer Entitlement….why?

Consumer entitlement… In one of my previous posts regarding our culture of entitlement see (our entitlement culture) I alluded to the fact that I believe that we need to move aware from feeling entitled and take on the mantle of making things happen. I, on my flight back to Cape Town this afternoon, read a…

Continue Reading

Yellow Ball Campaign – great idea

[youtube:http://www.youtube.com/watch?v=c2ZWZlswTBU 351 291]
2

Customer contact (privacy vs. relevance)

This post pertains to the issue of privacy vs. the issue of relevance and the explosion of unsolicited mail that seems to pervade society today. Increasingly one is spammed electronically or bombarded with “direct mail” through snail mail. I know that I am not alone in my condemnation of all of the unsolicited advertising and…

Continue Reading

Re-size Pictures

I really love the electronic world we are living in.  I started this blog on the 30th of March 2008 and have slowly come to grips with all of the great features that exist within the WordPress environment.  One of the issues I battled with was trying to get my pictures to fit correctly in…

Continue Reading

Interest Rate Crunch…

Well yesterday saw a further 50 basis point rate increase in terms the rate from the Reserve Bank, necessitating an increase in the prime rate by all of the banks. This increase means that we have had a 450 basis point increase since July of 2006.  I have compiled a graph comparing the interest rate…

Continue Reading

1 49 50 51 52 53